Privacy policy for Innovative Health Dallas visitors

Privacy Policy

Last Updated: October 13, 2026

Innovative Health and Wellness Group (“Innovative Health,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website, submit an online form, schedule an appointment, communicate with us, or use our services.

This Privacy Policy applies to www.innovativehealthdallas.com and the online services offered by Innovative Health and Wellness Group.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request information, complete an online form, schedule an appointment, subscribe to communications, or use our services.

This information may include:

• Name
• Email address
• Phone number
• Mailing or billing address
• Appointment and scheduling information
• Services you are interested in or request
• Payment and transaction information
• Information submitted through website forms
• Customer service and communication history
• Communication and marketing preferences

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, operating system, pages visited, and other website usage information.

How We Use Your Information

Innovative Health and Wellness Group may use the information we collect to:

• Provide, manage, and improve our services
• Schedule and confirm appointments
• Send appointment reminders and scheduling updates
• Respond to inquiries and customer service requests
• Process payments and transactions
• Communicate important service-related information
• Send promotional offers, service updates, and marketing communications when you have provided the appropriate consent
• Improve website functionality and customer experience
• Maintain the security and integrity of our website and systems
• Maintain appropriate business records
• Comply with applicable legal and regulatory requirements

SMS and Text Message Communications

Innovative Health and Wellness Group may offer patients and customers the option to receive text message communications.

If you provide your mobile phone number and voluntarily opt in to receive SMS messages, we may send text messages based on the type of consent you have provided.

Non-Marketing Text Messages May Include:

• Appointment confirmations
• Appointment reminders
• Scheduling and rescheduling updates
• Service-related notifications
• Customer support communications
• Responses to inquiries and requests

Marketing Text Messages May Include:

• Special offers and promotions
• Discounts
• Information about available services
• Wellness-related announcements
• Business news and updates

Marketing SMS consent is separate from non-marketing SMS consent. Consent to receive marketing text messages is not required as a condition of purchasing goods or services.

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any text message from Innovative Health and Wellness Group.

For assistance, reply HELP or contact us using the information provided below.

After opting out, you may receive a final confirmation message acknowledging your request.

Mobile Information and SMS Consent Privacy

We respect your privacy and are committed to protecting your mobile information and text messaging preferences.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share information with trusted service providers and subcontractors that support our business operations, including appointment scheduling, customer service, website hosting, communications delivery, and other administrative services.

These providers may access information only as necessary to perform services on our behalf and are not permitted to use your mobile information or SMS consent for their own marketing or promotional purposes.

How We Share Information

Innovative Health and Wellness Group does not sell, trade, or rent your personal information to others.

We may share information with trusted service providers that assist us with business operations, including:

• Website hosting and maintenance
• Appointment scheduling systems
• Payment processing
• Customer support
• Communication services
• Website analytics and performance monitoring
• Security and fraud prevention
• Other operational and administrative services

We may also disclose information when required by law, regulation, court order, legal process, or governmental request, or when reasonably necessary to protect our rights, property, security, customers, or business operations.

Mobile information and SMS opt-in consent remain subject to the restrictions described in the Mobile Information and SMS Consent Privacy section above.

Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand how visitors interact with our website, remember user preferences, and improve the overall experience.

Information collected through these technologies may include browser information, device information, IP addresses, pages visited, and website interactions.

You may adjust your browser settings to restrict or disable cookies. However, certain website features may not function properly if cookies are disabled.

Data Security

Innovative Health and Wellness Group uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

While we take reasonable measures to safeguard your information, no electronic transmission or storage system can be guaranteed to be completely secure.

Health-Related Information

As a health and wellness services provider, Innovative Health and Wellness Group may receive health-related information when individuals request or receive services.

We recognize the sensitive nature of this information and take reasonable measures to protect its confidentiality.

Where applicable, protected health information is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other relevant privacy requirements.

Any separate Notice of Privacy Practices provided in connection with healthcare services will govern the use and disclosure of protected health information to the extent required by applicable law.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business records, honor communication preferences, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

Retention periods may vary depending on the type of information collected and the purpose for which it was obtained.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of certain personal information, subject to applicable legal requirements and exceptions.

You may also manage your communication preferences at any time.

Email Communications: You may unsubscribe from marketing emails by following the unsubscribe instructions included in the email.

SMS Communications: You may opt out of text messages by replying STOP.

Opting out of marketing communications does not prevent us from sending necessary transactional or service-related communications when permitted by law and consistent with your communication preferences.

Children’s Privacy

Our website is intended for general informational purposes and is not directed toward children under the age of 13.

We do not knowingly collect personal information online from children under 13 without appropriate parental or legal guardian authorization.

If you believe a child has provided personal information through our website, please contact us so we can review and address the matter.

Third-Party Websites and Services

Our website may contain links to third-party websites, scheduling platforms, payment processors, or other external services.

These third parties maintain their own privacy practices and policies. Innovative Health and Wellness Group is not responsible for the privacy practices or content of third-party websites or services.

We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

Innovative Health and Wellness Group may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or applicable legal requirements.

When changes are made, the updated Privacy Policy will be posted on this page, and the Last Updated date will be revised.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Innovative Health and Wellness Group

4001 McEwen Rd #100
Dallas, TX 75244

Email: Contact Us">Contact Us

Website: www.innovativehealthdallas.com